Frequently Asked Questions
You must present a valid driving license (held for at least one year), a national ID card or passport, and a credit or debit card in the name of the main driver.
No, our vehicles are not equipped with mud-and-snow (M+S) tires, as they are not necessary in the Canary Islands due to the mild climate and road conditions.
Yes, you can request child seats during the booking process on our website. Just select the appropriate option when making your reservation. Availability is subject to confirmation, so we recommend booking in advance.
If you lose your booking voucher, please contact us as soon as possible. We can resend it to your email or provide the necessary details at the pickup location—just make sure to bring a valid ID and the payment card used for the booking.
Yes, you can cancel your reservation. Please contact us as soon as possible via email or phone. Depending on the timing of your cancellation, the 10% deposit may be refundable or non-refundable—please check our cancellation policy for details.
No, our rental cars must remain within the Canary Islands. Taking the vehicle outside the islands (including to mainland Spain or other countries) is not permitted.
If you wish to travel to another island within the Canaries (e.g., by ferry), you must request prior authorization from us.
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Maestro. Cash payments may be accepted for certain bookings—please contact us in advance to confirm.
A 10% deposit will be charged at the time of booking to secure your reservation.
Our car rental service includes unlimited mileage within the Canary Islands, basic insurance coverage, 24/7 roadside assistance, and free additional driver. Some extras, such as child seats or GPS devices, are available upon request for an additional fee.
No, all mandatory local taxes and fees are included in the rental price. However, optional extras (such as child seats, GPS, or one-way rentals) may incur additional charges.
Yes, you can modify your reservation subject to availability. Please contact us as soon as possible with your new requirements, and we will do our best to accommodate your changes.
You can contact us by phone at (+34) 922 73 15 65 or by email at info@rentacartropic.com. Our office is located at Avd. Jose Antonio Tabio, C.C. El Trebol, local 33, Costa del Silencio, Arona, Santa Cruz de Tenerife, Spain.
Our customer service hours are:
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Monday to Saturday: 08:00 – 13:00 and 16:00 – 18:00
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Sundays and holidays: 08:30 – 12:00